Privacy policy
Last updated: March 24, 2026
Astro Guru operates this store and website, including all related information, content, features, tools, products, and services (the “Services”) to provide you with a smooth shopping experience. Our store is powered by Shopify.
This Privacy Policy explains how we collect, use, and protect your personal information when you use our Services or contact us.
By using our Services, you agree to the terms of this Privacy Policy.
Personal Information We Collect
We may collect the following types of personal information:
-
Contact Details: Name, address, shipping/billing address, phone number, email
-
Order Information: Products purchased, order details, transaction history
-
Payment Information: Payment method details (processed securely via Shopify/payment gateways)
-
Communication Data: Messages, WhatsApp chats, emails, support queries
-
Device Information: IP address, browser type, device details
-
Usage Data: Interaction with our website (pages visited, time spent, etc.)
How We Collect Information
We collect information:
-
Directly from you (when placing orders or contacting us)
-
Automatically (through cookies and website tracking tools)
-
From Shopify and payment partners
-
From third-party service providers (for delivery, analytics, etc.)
How We Use Your Information
We use your personal information to:
-
Process and fulfill your orders
-
Provide exchange support (within 7 days in case of damage/wrong product)
-
Communicate with you (order updates, support)
-
Improve our website and customer experience
-
Prevent fraud and ensure security
-
Send promotional messages (only if you opt-in)
Customer Support & Exchange Communication
For any issues related to orders such as:
-
Damaged product
-
Wrong product
You can contact us on:
👉 WhatsApp: 7428939324
or email at:
Sharing of Information
We may share your information with:
-
Shopify (to operate our store)
-
Payment gateways (for secure transactions)
-
Shipping partners (to deliver your orders)
-
Service providers (IT, analytics, support tools)
We do not sell your personal data to third parties.
Cookies & Tracking
We use cookies and similar technologies to:
-
Improve website performance
-
Understand user behavior
-
Provide a better shopping experience
You can disable cookies through your browser settings.
Data Security
We take reasonable measures to protect your data. However, no method of transmission over the internet is 100% secure.
Data Retention
We retain your information only as long as necessary to:
-
Fulfill orders
-
Provide support
-
Comply with legal obligations
Your Rights
Depending on your location, you may have rights to:
-
Access your data
-
Correct your data
-
Delete your data
-
Opt-out of marketing communications
To exercise these rights, contact us at:
Children’s Privacy
Our Services are not intended for children under 18. We do not knowingly collect data from minors.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.
Contact Us
If you have any questions about this Privacy Policy, you can contact us:
📧 astroprimeapp@gmail.com
📍 Saket, Delhi, New Delhi – 110074, India
📱 WhatsApp: 7428939324